Welcome to LooManaged. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website (loomanaged.co.uk), sets out your privacy rights, and describes how the law protects you.
Important information and who we are
Purpose of this privacy policy
This privacy policy is intended to give you clear information on how LooManaged collects and processes your personal data through your use of this website, including any data you provide when you contact us, request a quote, or use our services.
This website is not intended for children, and we do not knowingly collect data relating to children.
Data controller
LooManaged is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details below.
Contact details
- Legal entity LooManaged
- Email hello@loomanaged.co.uk
- Postal address Enfield, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
The data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:
- Identity Data: first name, last name, title or similar identifier.
- Contact Data: billing or site address, email address, and telephone numbers.
- Financial Data: bank account and payment card details where applicable (processed securely via third-party payment providers).
- Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: internet protocol (IP) address, browser type and version, time zone and approximate location, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: information about how you use our website, products, and services.
- Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
How your personal data is collected
We use different methods to collect data from and about you, including:
Direct interactions
You may give us Identity, Contact, and Financial Data by filling in forms on our site or by corresponding with us by post, phone, email, or otherwise. This includes when you:
- enquire about or request portable toilet hire, servicing, or related site welfare services;
- request a quote or place an order;
- subscribe to updates or marketing where offered;
- give us feedback or contact us for support.
Automated technologies or interactions
As you use our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this using cookies, server logs, and similar technologies.
Third parties or publicly available sources
We may receive personal data about you from analytics providers (such as Google), advertising or search partners, technical or payment service providers, and publicly available sources where permitted by law.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly:
- Performance of a contract: where we need to perform the contract we are about to enter into or have entered into with you (for example, arranging hire, delivery, servicing, or collection).
- Legitimate interests: where necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, to keep our website secure, improve our services, and manage our relationship with you).
- Legal obligation: where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data except in relation to sending certain direct marketing communications by email or text. You may withdraw consent to marketing at any time by contacting us.
Purposes for which we use your personal data
We use your data to:
- register you as a customer and respond to enquiries;
- process and deliver our services, including coordinating hire, delivery, servicing, and collection with vetted suppliers;
- manage our relationship with you (including notifying you of changes to terms or this policy, or inviting feedback);
- administer and protect our business and this website (including troubleshooting, analysis, testing, system maintenance, and support);
- use data analytics to improve our website, services, marketing, and customer experience.
Cookies
Our website uses cookies to distinguish you from other users. This helps us provide a good experience when you browse and allows us to improve our site. You can set your browser to refuse all or some cookies, or to alert you when cookies are set or accessed. If you disable or refuse cookies, some parts of this website may not function fully.
Disclosures of your personal data
We may share your personal data with the parties below for the purposes set out in section 4:
- Service providers: IT, hosting, payment, and system administration providers who support our operations.
- Suppliers: vetted hire and servicing partners involved in fulfilling your contract.
- Professional advisers: lawyers, bankers, auditors, and insurers in the UK who provide consultancy, banking, legal, insurance, and accounting services.
- Regulators: HM Revenue & Customs (HMRC) and other UK authorities where reporting is required.
We require third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes; they may only process it for specified purposes in line with our instructions.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will process your personal data only on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.
Data retention
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory, tax, accounting, or reporting requirements.
By law we may need to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for up to six years after they cease being customers for UK tax purposes, unless a longer period is required by law.
Your legal rights
Under certain circumstances you have rights under UK data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of inaccurate personal data we hold about you.
- Request erasure of your personal data.
- Object to processing where we are relying on legitimate interests.
- Request restriction of processing of your personal data.
- Request transfer of your personal data to you or a third party.
- Withdraw consent at any time where we rely on consent (this will not affect the lawfulness of processing before withdrawal).
If you wish to exercise any of these rights, please contact us using the email address above.
Third-party links
This website may include links to third-party websites, plug-ins, and applications. Clicking those links or enabling connections may allow third parties to collect or share data about you. We do not control those sites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every site you visit.